For security reasons we do not automatically create a password for you when you sign-up for subscription.
So, if you see the ’Sorry, this email isn’t associated with any account.” message pictured below when trying to reset your password, then you will need to link your subscription to an online account by creating a password. You can do that by clicking HERE.
Once you're at the account registration page pictured below, simply enter the email you used at checkout, then create and enter your new password, and click Register Account to complete the process.