Returns & Refunds

Our "Love-It-Guarantee

Try Ka’Chava completely risk-free.

We stand behind every aspect of the quality of our products—freshness, flavor, and efficacy—and take full responsibility for your satisfaction.

If you don’t absolutely love your order for any reason, we’ll give you a full refund* for 1 bag of each flavor, in your order. No questions asked.

Tell us on this form that you’d like a refund within 30 Days of receiving your delivery.

Can I get a refund even if it’s not my first purchase?

You might have a legitimate reason to request a refund, even if it’s not your first time ordering. Use the same form to let us know what went wrong and we’ll do our best to make it right.

* Full refund means the total amount you paid for up to 1 bag of each flavor + shipping and handling + sales tax. 

** Repeated refund requests from the same customer are not allowed.

*** This refund policy applies to orders placed on eu.kachava.com only and it is subject to change without notice.

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