Our fulfillment partners are experiencing an increase in online orders for many products due to the ongoing COVID-19 pandemic. During this time, we may see delays in fulfillment and shipping.
To track your order, please visit - https://track.kachava.com
86% of orders ship within 2 business days. You will receive an email with tracking information once the order ships.
Once shipped, orders normally arrive next day (Priority Shipping), in 2-3 business days (Expedited Shipping) or in 4-7 business days (Standard Shipping).
We process and ship orders Monday through Friday, 9 AM to 5 PM ET. Orders placed outside of these hours will be processed the next business day.
We are closed Saturday and Sunday. If you place your order after 5 PM ET on Friday, your order will be processed on Monday morning.
If you haven’t received an email with your tracking info within 7 full business days since placing an order, please contact us and we will look up your tracking info and provide all your current shipping details.