Returns & Exchanges

Our Love-It Guarantee

When you’re happy, we’re happy. 

Try any Ka’Chava product for 30 days. If you don’t love it, simply return the product and we’ll exchange it for any flavor of your choice or give you store credit‑up to you. 

Here’s the fine print: 

  • Only purchases made on www.kachava.com are covered by this policy. (That means Amazon purchases are excluded.)
  • We’ll send the replacement product to you free of charge. Return shipping back to us is not covered. 
  • If you choose store credit you’ll get 100% of the amount you spent to receive the product including shipping and sales tax (if applicable). Store credit can be used to purchase any products on kachava.com within 1 year.
  • Return must be initiated within 30 days of receiving your order.
  • The product must be less than 50% consumed to qualify.
  • There is a return limit of two products total of two different flavors.
  • Must be returned by mail to the correct address provided by us upon request.
  • Repeated return requests are subject to fraud review prior to approval. 

Please Note: We responsibly dispose of all returned nutrition products, even if unopened, in accordance with our quality assurance program.

To initiate a return, follow these steps:

  1. Send us a message here letting us know if you’d like to exchange for a different flavor or prefer store credit. 
  2. We’ll email you the return address.
  3. Mail us the package and send us the tracking number by email. 
  4. We’ll send you a replacement flavor or issue store credit within 24 hours of receiving your return.
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