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Our "Love-It-Guarantee"

Try Ka'Chava completely risk-free!

We believe strongly in the value of Ka'Chava and take full responsibility for your satisfaction.

If you don't absolutely love it for any reason, we'll refund your money. All of it.

Just let us know within 30 Days of receiving your delivery.

And with our “Empty-Bag Policy” you can return 1 bag of each flavor - even if they are completely empty!

Simply follow these easy steps:

  1. Tell us on this form that you’d like a refund, and how many open / un-open bags you’ll be returning (1 bag of each flavor is allowed).

  2. We will email you the address where you can return your bag(s).

  3. Place the bag(s) in a box and mail it to us.

  4. We will initiate your refund within 48 hours of receiving your package.

Can I get a refund even if it's not my first purchase?

You might have a legitimate reason to request a refund, even if it’s not your first time ordering. Use the same form to let us know what went wrong and we’ll do our best to make it right.

Please note: Repeated refund requests from the same customer are not allowed.

*This refund policy is subject to change without notice.

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