Once an order is processed (there is an order number), it goes into fulfillment and cannot be cancelled.
To avoid surprises, we always send you a reminder email 6 days before your next subscription order is processed. If you’re not quite ready for the next order, that email will contain a link to delay it. You also can modify your subscription (change frequency, swap the flavor, or cancel it) any time from your account.
Once an order goes through and you receive order confirmation email, you will need to reach out to customer support for return instructions.